While nearly half of Americans say they don’t see a dentist as often as they’d like, there is also a sizable percentage of people who avoid going completely. There are a variety of reasons for this: Over 40 percent state the costs and more than 30 percent say they don’t need dental care, while 14 percent say they don’t have time and around 10 percent say they don’t have time I’m afraid to go to the dentist.
Taken together, this shows that people know they need dental care, but a variety of things hold them back from cost to access.
That’s the problem solved by Tend, who calls themselves “the first dentist people actually look forward to”. The company leverages technologies like online booking, advanced tools, and personalized care to improve the patient experience and deliver smarter, faster care.
“We have stepped into a $ 142 billion category that is completely out of date and known for long waits, surprise calculations, practitioners’ judgment, and generally uncomfortable experiences. We started Tend with the belief that it didn’t feel like 1984 should go to the dentist. ” “” Doug Hudson, Co-Founder and CEO of Tend, told me.
“We completely modernized and refreshed the experience and made it something people really look forward to. We have launched a number of products that people will look forward to. That’s exactly what we’re doing here at Tend. “
Tend’s solution caught the wind of investors when the company announced a $ 125 million Series C financing led by Addition and involving existing investors such as GV, Juxtapose, Redpoint and Zigg Capital attended. With this latest fundraiser, Tend now has a total of $ 198 million.
Tend was founded in October 2019 and operates its own dental clinics where patients can book appointments via their online portal. Not only can they schedule their visit at a time that suits them, but they can also personalize the experience. Patients can access their personalized treatment plan via the online portal and contact doctors directly between visits.
Tend now cares for more than 20,000 patients in six locations New York City and eAch Tend Studio is equipped with screens that visually guide patients through every step of their treatment, as well as technology that includes low-noise drills and pain-free 20-second X-ray scans designed for transparency and precision.
Of course, personal clinics have become more difficult to operate over the past year as COVID has caused personal visits to be closed. Therefore, Tend had to close its studios for three months between March and June 2020.
Since reopening, safety measures have been put in place that include pre-visit and post-visit health checks. This means that before and after a patient’s entry, the company will liaise with whether or not they have had symptoms of illness if they have been with someone who is sick. Contactless check-in, staggered visiting times, zero waiting times and a health check on arrival have also been implemented.
“When you arrive you will be greeted by a team member in gloves and a mask who will take your temperature with a non-contact thermometer. If your temperature is in the normal range, great. If you show signs of a fever, we will.” Ask them to make a new appointment. We’ll also ask you again if you’ve had symptoms of the illness or if you’ve been with someone who is sick, in case something has changed, “explained Hudson.