A look at Unified Endpoint Management and why it’s important to growing businesses
When starting a business for the first time, managing some devices or programs is pretty straightforward. It’s only when you start to grow and add more people and devices that things can quickly get out of hand.
Whether it’s security or the fact that you spend monthly fees on things your team no longer uses, keeping track of things becomes a much more pressing issue. Especially for growing businesses that don’t have cash flow, that can afford to pay for things that they don’t use.
If this is something your IT department needs to manage, solutions that provide a high level view of the devices are critical. It is important to see where these devices are, whether they are safe, and whether they have the right tools and limitations.
This area is called Unified Endpoint Management and I had the opportunity to interview one of the companies that are in this area.
Founded in 2013, Hexnode is a company that provides an enterprise service that enables IT departments to manage devices across iOS, Android, Windows, and more.
You can read the full review with CEO and Founder Apu Pavithran below.
Would you like to introduce yourself and your role at Hexnode?
I’m Apu Pavithran, Founder and CEO of the award-winning device management solution Hexnode.
What is the inspiration behind the company?
It all started with a group of people who met regularly for coffee, we were all IT professionals and sometimes the conversation was about entrepreneurship and someone swam around the idea of starting something of our own. Eventually our coffee meetings turned into more serious discussions about entrepreneurship. So one evening we thought it was time for the big jump.
I was the first to quit my job and it was a bit of a shock to my friends as they never expected action this early. Even so, my friends also left their jobs and joined me in the months that followed. After choosing B2B, a question I encountered at an IT conference in the US made me think seriously about the option the company Mobility domain and helped me adapt to it.
During this time, the Enterprise Mobility Management (EMM) area was already taken over by some IT giants, some pure providers and niche providers with great potential. That was the time most industries were in to take to the cloud, but I knew EMM is always will rise slowly. Many factors such as the archaic elements in IT management and the slow adoption of BYOD remained obstacles on EMM’s path. Luckily, when we launched our product on the market, we still had a large part of the untapped market.
At that time, MDM providers viewed mobile device management as an add-on to desktop management. However, it hardly works like that, mobile works on its terms and it has to be dealt with accordingly. Even the pure wireless service providers made mistakes because of their wrong management strategies.
The device-centric approach wasn’t scalable at all, it was very complex and tedious. While it had to be user-centric, most vendors had the only option to do a tedious job that led them to go back to the drawing board or fix an inherently broken system. In any case, it was an obvious win for us.
What exactly does Hexnode do in a few sentences?
Hexnode is a Unified Endpoint Management (UEM) solution, which means that it helps secure, manage and monitor the devices deployed to employees in an organization.
How is it all going? Hexnode applies restrictions to the devices, provides information about the devices to the IT team, helps track the devices, and drives the necessary corporate policies and configurations, such as a whole lot more.
Hexnode can manage devices that belong to multiple operating systems – Apple, Android, Windows, Fire OS, and devices can be cell phones, tablets, PCs, desktops, televisions, etc.
Have there been any challenges that your team has faced since the start?
Building a business is never easy and challenges are part of that journey. As with most companies, the biggest challenge we faced was finding the right people.
In the beginning it was easier when you work in a small environment, the personality of each team member can have a huge impact on the harmony and productivity of the company, and we made sure that every single person who works for us can is to reflect the vision of the founders. We built the team like a tight-knit family that worked well.
But as the team began to grow it became a Herculean task to find the right people, keep them, and make sure they could envision the future of the company. When we moved to a larger company, the whole hiring approach changed accordingly. It was about dealing with different personalities, finding out what drives each individual and tailoring management so that it fits into the environment.
What makes Hexnode different from all the different MDM providers out there?
Hexnode’s vision has always been to make it easy. We have developed a product that enables an operations manager in a construction company to manage devices with the same finesse as an IT administrator with certifications in security and endpoint management.
Additionally, Hexnode has a robust technical support team. We answer support inquiries with the same enthusiasm as sales inquiries and our fast response rate to have always received applause from our customers. We try to solve the customer’s concern on the first call and we always succeed.
To top it off, Hexnode employees listen to what our customers have to say via our communities, user conferences or a routine call, immediately notify the technical team and make sure there is an update that fixes the problem in the shortest possible time Time.
Additionally, people come to us from time to time not just because we have the best customer service in the industry, but here at Hexnode we do everything we can to ensure that our customers are respected and cared for and that their needs matter.
Is there anything new readers should expect from Hexnode?
We are currently trying to host the largest user conference ever by a UEM provider. The conference, Hexcon21, is quite impressive and we are expecting over 75 speakers from the security industry and we are trying to reach a milestone of 3000 participants. Participation is completely virtual and completely free. Since this is a virtual conference, we expect all of our customers and other security and endpoint experts from around the world to attend the event
A lot more is happening at Hexnode, too, but unfortunately I can’t reveal that now, but I can assure you that there will be several announcements by the end of the year.
Who are some of your customers?
Hexnode has a diverse customer base that includes education, healthcare, government, IT services, logistics, and pretty much any company that uses mobile devices and PCs for work. To name our marquee customers, it would be Nathealth, Checkedup, Wattbike and Eatstreet.
What special challenges did you face as a result of the pandemic?
When the first wave of the pandemic hit, we faced a business dilemma. Since the uncertainty was in the air, many of our customers began to switch to a temporary home office model. As a device management solution, we needed to make it easier for our customers to spend more company-owned devices and manage them remotely.
In the meantime at Hexnode, our first priority has been the health and safety of our employees. We had to quickly adopt a work-from-home model for our employees around the world. But we were committed to providing uninterrupted service to our customers and it was almost impossible for our entire team to work from home.
So we felt it was appropriate to put the critical teams in a safety bubble. We have rented hotel rooms and converted them into guest houses with the highest standards of security protocols to prevent infection so that work was never compromised, nor was your safety.
Soon the stress returned to normal and the team began to adjust to the atmosphere.
As expected, productivity also increased and we were able to meet the changing requirements for device management of our customers
I want to thank Apu for taking the time to answer some of my questions.