The company is to offer Amazon Care to employees of other companies
It has become clear that COVID has made telemedicine, a service that many had used only a few, mainstream. The room saw tremendous gains in adoption, rising to 20 percent of all visits as well as investment, with dollars in this sector nearly doubling year over year from 2019.
There are currently some very large companies in this space including Amwell, MDLive, Carbon Health and Eko Health, All of them strive for the same finite number of patients and doctors. Perhaps we now even have to deal with the biggest technology giant: Amazon.
Last week Stat reported that Amazon plans to expand Amazon Care, the company’s employee telemedicine solution, to 17 states. Additional reports from the Seattle Times put this number on 21 states, including Alaska, Colorado, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Maine, Maryland, Montana, New Hampshire, Ohio, Oregon, Rhode Island, South Carolina, Tennessee , Texas, Utah, Vermont and Wyoming.
Launched in late 2019, Amazon Care makes it easier for employees to access primary care by exchanging messages with their healthcare provider or taking a video visit. The service also includes home visits in some zip codes where the Video Care doctor may recommend personal assessment or treatment by a registered nurse or a nurse designated by Amazon as a “Mobile Care Nurse” to come to the patient’s home . a designated space on the Amazon campus or other private location within its service area.
Amazon Care also offers delivery of prescription drugs from a Care Courier.
The service was originally only available to employees who worked for Amazon in Seattle before it was rolled out to all Amazon employees in Washington state last year. While only Amazon employees can currently access it, it is speculated that the company plans to expand its offering beyond its own employees. It has previously been reported that Amazon intends to offer Amazon Care to employees of other companies, including Zillow.
That news comes at the same time as Amazon Care announced that it was launching a group called Moving Health Home “to fundamentally change the way policymakers view the home as a place of clinical service.” The initiative is part of a new coalition of healthcare companies that include Landmark Health, Signify Health, Dispatch Health, Elara Caring, Intermountain Healthcare, Home Statt and Ascension.
VatorNews reached out to Amazon to confirm and comment on these reports, but the company declined to comment.
Amazon in healthcare
Amazon has made healthcare a clear priority, at least in recent years. One of the biggest initiatives was Haven, the healthcare company that emerged in 2018 from a joint venture between JP Morgan Chase, Amazon and Berkshire Hathaway. The company’s goal was to use technology to make healthcare simpler, better quality, and lower costs. It was silently closed earlier this year.
While Haven had big ambitions of disrupting the entire healthcare ecosystem, Care is one of several relatively small initiatives that Amazon launched, including launching its own pharmacy delivery service last year that focused on buying the online pharmacy PillPack for over $ 700 million followed in 2018 as well as the launch of its own line of over-the-counter medicines.
In 2020 alone, Amazon began offering a new family care service to its 650,000 full- and part-time Amazon and Whole Foods Market employees through Care.com, and announced a healthcare pilot with primary provider Crossover Health to set up local, convenient health centers nearby of Amazon fulfillment centers and operational facilities. The company also unveiled a new wearable bracelet called Amazon Halo, as well as the Amazon Halo app, which uses multiple sensors, including an accelerometer, temperature sensor, and heart rate monitor, to monitor activity, sleep, body fat, and voice.
While these services lack the broad ambition of something like Haven, anything Amazon does based on its size alone is going to have seismic effects. Much like Amazon Pharmacy has done with other drug delivery companies, telemedicine companies must orientate themselves towards the arrival of the world’s second richest company entering their market.
(Image source: techcrunch.com)